Password Resets – Aurora University

If you've forgotten your Microsoft account password or want to reset it for security reasons, you can follow these steps to regain access to your account. Whether you're using a Microsoft account for personal use or to access work/school services, these instructions will guide you through the reset process.

Steps to Reset Your Microsoft Account Password

1. Go to the Microsoft Password Reset Page

Open your web browser and visit the official Microsoft Password Reset page:
https://account.live.com/password/reset

2. Select the Password Reset Option

You will be prompted with three options:
- I forgot my password
- I know my password, but can’t sign in
- I think someone else is using my Microsoft account
Choose the option: "I forgot my password" and click Next.

3. Enter Your Microsoft Account Email Address

You will be asked to enter the email address associated with your Microsoft account.
After entering the email, click Next.

4. Verify Your Identity

Microsoft will prompt you to verify your identity. This step is necessary to ensure that you are the rightful owner of the account.
Depending on the recovery options you’ve set up for your account, you may be given several methods for verification, such as:
- Email: A code will be sent to a backup email address.
- Phone: A code will be sent via SMS to your phone number.
- Authenticator App: If you’ve set up an authenticator app, a code will be sent there.
Choose your preferred verification method and click Send Code.

5. Enter the Security Code

Check your email or phone for the code Microsoft sent you.
Enter the code in the verification field on the website and click Next.

6. Create a New Password

Once your identity is verified, you’ll be prompted to create a new password.
Make sure your new password is strong and unique. A good password should:
- Be at least 8 characters long.
- Include a mix of uppercase and lowercase letters, numbers, and special characters.
- Not contain easily guessable information like your name or common words.
Enter your new password and click Next to confirm.

7. Complete the Process

Once your password is successfully reset, you will see a confirmation message.
You can now sign in to your Microsoft account using the new password.

8. Update Your Password on All Devices

After resetting your password, remember to update it on any devices where you're signed into your Microsoft account (e.g., Windows, Xbox, Office apps, etc.).

Additional Tips for Keeping Your Account Secure

Enable Two-Factor Authentication (2FA): To add an extra layer of security to your account, consider enabling two-factor authentication (2FA). This will require a second form of verification (such as a code sent to your phone) whenever you sign in.
Keep Your Recovery Options Up-to-Date: Regularly review and update your account's recovery email and phone number to ensure you can always recover your account in case you forget your password.
Use a Password Manager: To avoid forgetting passwords in the future, use a password manager to securely store and manage your login credentials.

Conclusion

Resetting your Microsoft account password is a straightforward process that can be completed in just a few steps. By following the instructions above, you’ll regain access to your account securely. Don’t forget to keep your account recovery options updated and consider enabling additional security features to protect your account.